PLAYING ARF FILES MEDIA PLAYER UPDATE
Check Windows Update to see if there is a new audio driver available for your PC.Play the file on another PC and confirm you are able to hear audio.If possible, perform the following steps before contacting Webex Technical Support: Press the Next button twice, then click Finish.In the Audio channels: section, select Stereo, then click the Test button and verify you are able to hear audio.Right-click on the default playback device (indicted by the icon), then select Configure Speakers.Right-click on the icon in the system tray, then go to Sounds > Playback.Verify your computer speakers are not configured for surround sound mode:.
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Note: If there is not a green bar moving up and down the recording may not contain audio.On the window that appears, verify there is a green bar moving up and down in the Network Recording Player.Make sure the Network Recording is playing, then click the Mixer link.Note: If no sound is heard, contact your IT department or system vendor for further assistance.Click and drag the volume slider up or down slightly and release the mouse to verify sound is working on your computer.Single left-click the speaker icon in the bottom-right corner of your screen (System Tray), then select Open Volume Mixer.
PLAYING ARF FILES MEDIA PLAYER MP4
For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. MP4 Recordings Default in Webex Meetings 40.10
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Troubleshooting missing audio in NBR file playback I'm unable to hear audio while playing the NBR. Sound plays in other Windows applications but no sound is heard in the Network Recording Player. ARF file extension, short for 'WebEx Advanced Recording Format,' is used to designate recordings produced by Ciscos WebEx software. No sound when playing back a Network-Based Recording (NBR).